Chatbots in Healthcare: Top 6 Use Cases & Examples in 2023

This practice lowers the cost of building the app, but it also speeds up the time to market significantly. Furthermore, Rasa also allows for encryption and safeguarding all data transition between its NLU engines and dialogue healthcare chatbot use case diagram management engines to optimize data security. As you build your HIPAA-compliant chatbot, it will be essential to have 3rd parties audit your setup and advise where there could be vulnerabilities from their experience.

People can add transactions to the created expense report directly from the bot to make the tracking even more accurate. Depending on the relevance of the report, users can also either approve or reject it. Another great chatbot use case in banking is that they can track users’ expenses and create reports from them.

Facilitate post-discharge and rehabilitation care

Another review conducted by Montenegro et al. developed a taxonomy of healthbots related to health32. Both of these reviews focused on healthbots that were available in scientific literature only and did not include commercially available apps. Our study leverages and further develops the evaluative criteria developed by Laranjo et al. and Montenegro et al. to assess commercially available health apps9,32. Between the appointments, feedback, and treatments, you still need to ensure that your bot doesn’t forget empathy. Just because a bot is a..well bot, doesn’t mean it has to sound like one and adopt a one-for-all approach for every visitor.

Not only does this help health practitioners, but it also alerts patients in case of serious medical conditions. Chatbots can collect the patients’ data to create fuller medical profiles you can work with. And this is one of the chatbot use cases in healthcare that can be connected with some of the other medical chatbot’s features. Chatbots can help physicians, patients, and nurses with healthcare chatbot use case diagram better organization of a patient’s pathway to a healthy life. Nothing can replace a real doctor’s consultation, but virtual assistants can help with medication management and scheduling appointments. Input modality, or how the user interacts with the chatbot, was primarily text-based (96%), with seven apps (9%) allowing for spoken/verbal input, and three (4%) allowing for visual input.

Ecommerce chatbot use cases

A case study shows that assisting customers with a chatbot can increase the booking rate by 25% and improve user engagement by 50%. This case study comes from a travel Agency Amtrak which deployed a bot that answered, on average, 5 million questions a year. And it won’t harm the customer https://www.metadialog.com/ satisfaction your online store provides as our study on the current chatbot trends found that over 70% of buyers have a positive experience using chatbots. You probably want to offer customer service for your clients constantly, but that takes a lot of personnel and resources.